Bace One - etalk Qfiniti call recording, voice recording, quality monitoring, speech analytics, customer surveys for call and contact centres

Better business
analysis and customer
experience starts here

We help Europe's top businesses like Sky, TNT and O2 to meet their business critical challenges of compliance, sales and customer retention with solutions recognised as market leading by analysts such as Gartner and Frost & Sullivan.

improve your customer's calling experience by assessing calls quickly and consistently, and providing reliable feedback for agents and team leaders.

Qfiniti Observe

interaction recording featuring telephone recording and call logging with business rules (CTI) and screen capture for quality monitoring and compliance logging.

Qfiniti Explore

speech analytics to automatically understand the content of recorded calls and improve quality, compliance, business processes, sales and marketing.

automated post call surveys that can be linked to agent evaluations to measure customer satisfaction for individual transactions, contact centres or even your entire organisation.

interaction assistance enabling faster and more effective service and sales by giving agents quicker and better access to information during customer interactions.

News & events
Bace One offer in-store, phone and web customer experience insight and optimisation with new solutions from Autonomy

Bace One and Ransys create new partnership

More awards for Bace One solutions

CLIFFORD CHANCE SELECTS AUTONOMY INTROSPECT

AUTONOMY POSITIONED IN LEADERS QUADRANT OF THE 2010 WEB CONTENT MANAGEMENT MAGIC QUADRANT

Case studies

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