Qfiniti Assist enhances customer service accuracy and efficiency by offering automatic and real-time enquiry assistance. Assist processes both voice and text to develop an understanding of the customer need and instantly supplies an agent with answers to questions asked. This powerful tool can not only help enhance customer service levels, but can offer upsell prompting and training opportunities.

Part of the Qfiniti Enterprise Solution
Assist is part of the Qfiniti enterprise solution from Bace One that helps international, multi and single site operations deliver outstanding customer service and ensure regulatory compliance. This unified, scalable and centrally managed platform enables you to capture call / desktop events and then evaluate and analyse these activities. Combined with Qfiniti's intelligent speech analytics, interaction assistance and customer survey tools, the solution suite helps companies to improve performance throughout the organisation.