Qfiniti Introspect
You want your contact centre agents focused on customer satisfaction, not processes.
By providing you with a clear, up-to-the-minute picture
of your agents’ desktop activities, Qfiniti Introspect™ lets you see how the work is
flowing – and when it’s not. With Introspect you get the information you
need to identify training opportunities, devise process improvements and better
understand how agents interact with your desktop applications.
- Optimises the power of your most-used software resources
- Enables agents to quickly respond to customers’ concerns and questions
- Helps identify opportunities for productivity, training, and policy enhancements
- Allows measurement of a broader range of Key Performance Indicators
- Eliminates the need for costly time/motion studies
Examining the interactions and processes within the contact centre is not enough.
To stay competitive, you need measurable improvements. But knowing what to look
for, how to analyse it, and more importantly, what to take action on, can be a daunting
task. Qfiniti Introspect can help you identify and take action on improvement opportunities
in the call centre.